This is not an issue with my third-party app, devices must be connected to Wi-Fi and Online through the official TP-Link app on your iOS/Android phone before my app can work, my app only communicates with the TP-Link servers, not the devices directly.
Here are a few things you can try:
- If you have changed the wifi password on your router, then you need to re-add the devices using the TP-Link app on iOS or Android.
- Try this TP-Link document - How do I move my Kasa device to a different wireless network? | TP-Link
- Your device is having difficulty with a merged2.4ghz and 5ghz wifi:
- Try separating the bands and connecting the device to 2.4ghz.
- Create a 2.4ghz guest wifi network, temporarily connect your phone to this network then connect your TP-Link devices to this network.
- Try switching the device off at the wall, this can force it to connect and report status to the correct TP-Link regional server.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article