Here is a list of things to try if devices are not showing up.

  • Only plugs and lights will show up, cameras and routers will not appear on the list.


  • Check that the device is connected to the internet and controllable via the Android or iOS app, if the device is greyed out or marked as local only it is offline.


  • Check that the device is plugged in and the wall socket switched on.


  • If some devices show up but not others, try switching plugs and lights off at the switch for a few seconds (this can be because they are registered in the wrong region).



  • Check you are using the correct username and password for tplinkcloud.com.


If none of these work please send me a debug email via the support tab in the app.


Thank you