Devices are showing as offline, but online in the official phone app.

Modified on Tue, 28 Nov, 2023 at 10:03 AM

On your phone turn off the wi-fi so you are on 4G, not on the same network as the devices.  If the devices offline status now matches than I would recommend resetting the device:


This article on the TP-Link website may help to reset the device :


How do I move my Kasa device to a different wireless network? | TP-Link

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