** Do not send debug for this on the support tab, it will be blank **
Check the following:
- You can log into the Android or IOS app and see your devices.
- You can log into www.tplinkcloud.com with the user name and password.
NOTE: This app is not the official TP-Link app, if you need to change or reset your password, you need to do this on the official iOS or Android Kasa App