** Do not send debug for this on the support tab, it will be blank **
Check the following:
- You can log into the Android or IOS app and see your devices, and none are marked at local only in the settings.
- You can log into www.tplinkcloud.com with the username and password, this will not show your devices but will test you username and password.
NOTE: This app is not the official TP-Link app, if you need to change or reset your password, you need to do this on the official iOS or Android Kasa App
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